Managed Services provides ongoing operational support and optimization of your GIS led by a highly experienced application, data and infrastructure team based in Indonesia.​

Free your organization from the complexities of niche system management, allowing your team to focus on your core business while harnessing spatial data for informed decisions. ​

Ensure your GIS adheres to the latest security protocols and compliance standards, running on a well-architected cloud-hosted enterprise GIS.

Enquire today

Outsource operations and adjustments of your ArcGIS deployment, as well as applications and data to ensure a smooth transition with manageable risks. 

Find out how


Outsource your GIS needs to an embedded engineer and access daily, on-premise support to ensure system optimization and planning advice.

Find out how


Outsource your ArcGIS application management and deployment in a managed cloud environment and guarantee business continuity. 

Find out how


Frequently Asked Questions

Not sure which GIS Managed Cloud Services (MCS) is right for your business? Find out more about security, privacy, reliability and integration capabilities.

  • How is the privacy of data maintained?

    Esri Indonesia’s MCS are supported by world-class security protocols and have passed third-party penetration tests from some of Indonesia’s leading government and commercial enterprises. This protects your data from eavesdropping, tampering and message forgery. Additional levels of security are available depending on the scope of data privacy required.

  • How secure is the Cloud?

    Esri Indonesia’s MCS apply a range of state-of-the-art physical and network protections to ensure server security. Server location is protected with access strictly controlled using video surveillance, intrusion detection and other electronic monitoring.

    Authorised staff must pass a two-factor authentication process at a minimum of two control points to access data centre floors.

    Esri Indonesia’s MCS have passed third-party penetration tests from some of Indonesia’s leading government and commercial enterprises.

  • How effective is a Cloud service without a reliable or fast internet service?

    Esri Indonesia’s MCS require an internet connection. If you need an enterprise solution rather than a public-facing solution, and internet connectivity or reliable internet service is a significant issue, other Esri Indonesia solutions may be suitable.

    One example is a hybrid solution that combines on-premises hosting of ArcGIS augmented by MCS, accommodating peaks in demand or field operations.

    If adequate internet service is a serious issue at your location, Esri Indonesia offers a solution that publishes client maps to distributed constituents or stakeholders.  Once the data is loaded into the hosted environment, internet connectivity is only required to update published maps.

  • Can you guarantee continuous access to data? What happens during internet outages?

    Any disruption to your internet service will interrupt access to Cloud services.

    If internet connectivity is a significant issue, Esri Indonesia can provide a solution that combines Cloud hosting with onsite hosting to ensure backup if internet service is interrupted.

    Esri Indonesia also offers disconnected editing from remote devices to enable offline processing.

  • How does a Cloud-based managed service access our internal data sources securely?

    Esri Indonesia’s GIS MCS connects securely with your internal systems using encrypted VPN protocols.

    Our team can liaise with your security personnel to design a solution that complements your internal security systems, firewalls and other IT requirements.

    For all client solutions, Esri Indonesia will provide an encrypted tunnel between servers and your home data centre.

  • Can Esri Indonesia's hosted solution integrate with our existing systems?

    Esri Indonesia’s Managed Cloud Services integrate with a broad range of technology platforms and corporate systems. The services can be configured to appear as part of your local network.

  • We want to be able to add in-house functionality. How could we customise a Cloud-based service?

    Esri Indonesia’s Managed Cloud Services is dedicated to your solution and can be customised to meet your specific needs and functionality.

  • What about networking access from remote data centres?

    Esri Indonesia ensures that access to MCS will be maintained as much as is technologically possible, no matter where your team needs to work.

    If internet connectivity is a significant issue, Esri Indonesia can provide a solution that combines Cloud hosting with onsite hosting to ensure backup if internet service is interrupted.

  • If we integrate a Cloud-based system with our current on-premises systems and then move all our systems to the Cloud later, will there be additional costs?

    Choosing the correct timing to move to a Cloud services solution depends on several variables.

    Esri Indonesia will work with you to determine the best approach and timing for a move to the Cloud, assessing your goals and formulating an ArcGIS Cloud solution and overall IT strategy.

  • For small to medium organisations where cost is a significant concern, what additional value can a Cloud-based system offer to justify the expenditure?

    One of the key benefits of Esri Indonesia’s GIS managed cloud services is the ability to cost-effectively access the scalability of a Cloud solution without the expense of having to monitor and maintain it.

    MCS deliver broad access to the ArcGIS platform while Esri Indonesia’s team of experts ensure the platform remains up to date, runs smoothly and meets the ongoing needs of your organisation.

    MCS also provide the ability to seamlessly upscale or downscale the service based on user demand – difficult to achieve with an on-site solution. Such flexibility can be valuable to organisations like local councils that experience sudden peaks in demand during events such as natural disasters.

    Esri Indonesia GIS Managed Cloud Services are available on a month-to-month subscription, ensuring costs are spread over time. This offers significant savings on upfront capital costs of purchasing hardware and ongoing costs of in-house maintenance and support resources.

  • How much value does a Cloud-based service deliver in addition to our current system?

    There are several areas where Esri Indonesia’s GIS Cloud services offer additional value over your current approach:

    Esri Indonesia’s GIS Cloud services:

    • Provide a highly flexible delivery platform for ArcGIS
    • Are backed by full support from the Esri Indonesia team, ensuring optimum performance.
    • Can deliver significant security improvements.
    • Are ideal for supporting field operations, with tablets and mobile devices able to link directly to the Cloud platform.
  • Our system already works; why would I pay more money to change a system that is working fine?

    There are several reasons why you may consider moving to a Managed Cloud Service:

    • Your existing on-site servers may not be able to meet future demand, especially during peak times.
    • You need to quickly and easily access new environments or scale solutions up and down to meet varying levels of demand.
    • You need to monitor and share information with a large and/or dispersed team of field staff.
    • You need to allow external users to access the system without giving them access to other corporate systems.
    • Your current in-house technical support team does not have the expertise to update the software and manage the growing GIS needs of your organisation.
    • Procurement of Esri Indonesia’s GIS MCS may be a simpler, quicker and more cost-effective process than procuring physical on-site servers and the resources to support them.
  • How does the cost of Esri Indonesia's Managed Cloud services solution compare to its competitors?

    When Esri Indonesia provides a quote for GIS Managed Cloud Services, we include all costs associated with providing the solution, including third party software licenses, server costs, patching, automated monitoring and system management, back-up and restoration services and support.

    Many providers do not provide quotes that include all relevant costs. When comparing managed cloud services, it’s important to understand what is included in each quote and what is not. In comparison, Esri Indonesia’s GIS MCS solution is highly competitive.

  • We are a 24-hour business. How quickly will you be able to respond to any potential issues?

    The Esri Indonesia team is available during business hours or an extended 8.30 am to 5.30pm. Esri offers high availability configuration options utilising automated failover to redundant sites ensuring high system availability.

    Additional after hours on-call support can be arranged for special events or natural disasters.

    Esri Indonesia has a reputation for going above and beyond in terms of support and issue response to ensure maximum capacity and minimal downtime.

    We can tailor your support requirements to ensure a structure that meets your organisational needs while remaining cost-effective.

To find out how Managed services can benefit your organization, contact us today or speak to a specialist on (021) 2709 9881 - 84.