Esri Indonesia careers

Reporting to the Country Manager, the Account Manager leads customer account planning cycles for up to five strategic accounts to achieve sales quotas and strategic objectives.

This includes leading solution development efforts to best address customer needs and developing new and incremental business across assigned segments to identify, qualify, create, and execute account plans.

As the company’s liaison, the Account Manager establishes and nurtures productive, professional relationships with key personnel in assigned accounts and coordinates collaboration to ensure client needs and expectations are met.

Responsibilities include:

• Achieving assigned sales quotas for designated strategic accounts and meeting assigned expectations for profitability
• Achieving strategic customer objectives defined by company management
• Developing strategic customer account plans
• Maintaining high customer satisfaction ratings that meet company standards
• Completing required training and development objectives

About you:

• Minimum 3-5 years of account management, IT solution sales or business development experience
• Proven experience in solution selling process and account management for nurturing enterprise customer
• An understanding of B2B solution sales and a strong passion to learning new technologies
• An ability to understand and solve complex customers problems by providing detailed consultative solutions
• Experience for MNC or System Integrator is an advantage
• Adaptable to cross-functional collaboration within large-scale department to drive a successful sales strategy
• A strong understanding of market, customer drivers, competition and regulatory environment is mandatory

Apply now

Responsible for enhancing and deepening our relationships with our largest and most strategic clients – creating value for the client and driving business for Esri Indonesia.

The successful candidate will be able to contribute to the company’s overall vision and implementation of strategic programs that focus on the smooth and effective adoption of our solutions, expand the use of our solutions and services in existing clients through a value-add focus and set positive conditions for sustained growth through the renewal of service.

The role will be responsible for:

• Leading the Client Training Teams and Client Care Teams to proactively help customers learn the necessary skills to adopt the company’s technology and attain their performance goals.
• Leading the Client Success Management Team to deliver a partnership that drives value from the client’s investment in ArcGIS.
• Supporting the Client Success Teams and Sales Teams in expanding the use of company’s solutions to other departments within our clients.
• Driving processes and programs that measure and maintain positive levels of client experience through the client’s journey, to ensure renewal of service and contribute to growing the company’s long-term customer base.
• With a collaborative, passionate and client-centric mindset, the person that takes on this challenge, will partner with our clients to drive impactful outcomes from their investment in our geospatial solutions and services.
   

Strategic Planning and Execution
 

• Contribute to the development and execution of the overall vision and strategy and the implementation of aligned programs that drive adoption and expansion – and support renewals.
• Develop and implement associated metrics and reporting to drive outcome and demonstrate success.
• Set priorities that demonstrate a consistent focus on positive client experiences and value-add to clients in the areas of Client Success Management, Client Care and Client Training.
• Provide guidance and leadership in the development and execution of strategic client success plans through a CSM Team.
   

Leadership
 

• Able to model and articulate company values and the required behaviour to motivate and inspire staff.
• Provide effective support and empowerment to direct reports and staff in engagements with client stakeholders and synergy between company departments.
• Demonstrate an intrinsic curiosity and confidence in the strength of the company’s products and solutions.
• Ensuring alignment with the joint priorities of the wider Boustead Geospatial Group and Esri Inc.
   

Client Success Focus
 

• Alignment of client-centric and company-centric objectives – to drive value for both the client and Esri Indonesia.
• A focus on positive client experiences in adoption, expansion and renewal programs.
• A clear client value-add and client objective focus when developing and implementing client success plans and other programs.
• Optimize the touchpoints of client engagements to maintain a sustained continuous improvement and enable positive renewal of service.
   

Operations and Processes
 

• Drive processes that measure productivity and effectiveness that produce a positive customer experience in adoption touchpoints such as Client Care and Client Training.
• Implement and monitor the client health index of the Client Success Program for positive impact.
• Reporting and analysis of business value of the Client Success Division’s efforts and programs to the company.
• Proactively identify opportunities for continuous improvement and mitigate business risks.
   

People Management
 

• Successful recruitment and comprehensive onboarding of the right talent aligned with a thorough understanding of the company’s business priorities.
• Able to define priorities and responsibilities for key roles.
• Coach and nurture staff members and develop a strong bench of next-line leaders. d. Nurture and maintain healthy levels of staff engagement.

About You

• Possess 10 years of experience and track record in a leadership role leading customer success manager, account management, or sales teams in an enterprise software, business analytics or IT technology business.
• Have a track record of developing and achieving lasting results and outcomes through people.
• Have a professional services experience is a plus.
• Have education background in Engineering, Computer Science, Geo Science or related degree is preferred. And previous international exposure will be an advantage.
• Previous multinational company experience will be highly desirable.

Why should you apply?

Our continued success and the development and well-being of our people are interdependent. Join us to make big ideas happen, committed to supporting and nurturing our user community and helping to respond our community's challenges. As a company we believe that we should give back wherever we can and therefore also offer volunteering opportunities, including GIS for Schools, Spatial Heroes, and small/local business empowerment.

Esri Indonesia is an equal opportunity employer - we recognize the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our organization and our users.

If you are a talented candidate with passion and purpose to make a difference, apply today and join us in making big ideas happen.

Apply now