With a dedicated and experienced technical support team, Esri Indonesia is committed to providing you with the support that ensures your business can run smoothly.
A choice of support programs
Standard support program:
A comprehensive software maintenance package designed to help you derive maximum value from your Geographic Information System (GIS) investment.
This is provided free-of-charge for the first 12 months with your purchase of a qualifying ArcGIS product license and can be renewed annually.
The standard support program provides access to:
- New software releases
- Service packs, patches and hotfixes
- Our extensive library of online services resources
- Product documentation
- The global Esri knowledge base
Priority support program
A maintenance product designed for smaller businesses, providing rapid resolution times, priority case escalation and online case monitoring.
Priority support includes standard support benefits PLUS:
- Access to MyEsri
- Prioritised case management
- Accelerated response times
- Unlimited priority case submission
Premium support program
A program committed to supporting organisations that are developing, implementing, or supporting complex, mission-critical GIS deployments. This includes prioritised support, 24/7/365 support access and a dedicated technical account manager.
Premium support includes priority support benefits PLUS:
- A dedicated technical account manager
- Case routing
- 24/7/365 Support availability
- Proactive reviews and information sharing
You may also choose to customise your support contract with the addition of Enterprise test lab — a cloud-based sandbox or test environment that reduces the time and effort spent on troubleshooting and reproducing software issues and testing fixes.