The Mobile Worker user type enables field technicians, maintenance supervisors and volunteers to collect data in real-time and complete tasks and operations in the field.
As of June 2024, the Mobile Worker user type includes the capabilities of the Viewer and Contributor user types as well as additional features as outlined in the table below. Determine if this is the right user type for you first, then follow the steps here to activate it for your organization.
| Before June 2024: Mobile Worker | After June 2024: Mobile Worker |
|---|---|
| Use field apps for real-time data collection, tasking and operations | Receive work assignments, driving directions and location sharing |
| Edit existing data and add new data | Access specialized apps for data collection, surveys and inspections on the go |
| View team's private maps and apps | Share data updates to keep records accurate |
| Navigate routes online and offline for employee safety and operational efficiency | |
| Inclusions: Location sharing user type extension ArcGIS Flight (Sitescan for ArcGIS) ArcGIS GeoBIM ArcGIS StoryMaps Briefings ArcGIS for Teams (part of ArcGIS for Microsoft 365) |
Included and add-on apps
Below are some of the included apps. For a full list, please refer to the inclusion matrix.
| ArcGIS Dashboards | ArcGIS Earth |
| ArcGIS Experience Builder | ArcGIS Field Maps |
| ArcGIS Flight (Site Scan for ArcGIS) | ArcGIS GeoBIM |
| ArcGIS Hub Basic* | Enterprise sites** |
*Included with ArcGIS Online only / **Included with ArcGIS Enterprise only
Additional apps included with ArcGIS Online and ArcGIS Enterprise for this user type include ArcGIS Living Atlas of the World, ArcGIS Maps SDKs for Native Apps (Basic) and Location Sharing user type extension.
Additional apps with ArcGIS Enterprise extensions include ArcGIS Knowledge Studio and ArcGIS Mission Responder.
Compare user types
| Viewer | Contributor | Mobile Worker | |
|---|---|---|---|
| Monitor dashboards | ✓ | ✓ | ✓ |
| Securely view maps, apps and content | ✓ | ✓ | ✓ |
| Leverage Microsoft and Autodesk integrations | ✓ | ✓ | |
| Explore and collaborate | ✓ | ✓ | |
| Mark up and annotate data | ✓ | ✓ | |
| Review and apply simple edits | ✓ | ✓ | |
| Share location | ✓ | ||
| Navigate routes online and offline | ✓ | ||
| Receive work assignments | ✓ | ||
| Collect and update data | ✓ | ||
| ArcGIS Online credits | 0 | 250 | 250 |
| Available with ArcGIS Enterprise extensions | |||
| View knowledge graphs | ✓ | ✓ | ✓ |
| Participate in field missions | ✓ | ✓ |